Why choose Compass?
Compass is a family business with 40 years of experience manufacturing windows and doors. We use the best materials, state of the art facilities and skilled craftsmen to produce high quality products available in Timber, PVCu, Aluminium & now Alu-Clad
What styles and materials are most popular?
The material and styles requested by our customers vary according to their requirements and budgets. We therefore offer a full range of products in a variety of designs to suit every budget so we can make sure you’re 100% happy with your choice.
Where do you deliver to?
Compass manufacture, deliver and install our products to sites and locations throughout the UK and Ireland
What handle and hardware options are available?
We offer a wide range of contemporary and traditional ironmongery options to give our customers as much choice as possible. To find out more about the types of ironmongery we offer you, visit our new showroom or alternatively call our office on 028 7774 1705
How do I make an enquiry and get a quote with Compass?
Simply email info@compasswd.com. Alternatively, call 028 7774 1705 and speak with one of our estimating team who will be happy to guide you through the process of selecting the best products for your home or project, based on your own individual expectations, budget and preferences.
What is the lead time?
Leads times vary depending on the material and detail required for your order. However we strive to meet the following lead times;
- PVCu – 3-4 weeks
- Timber products – 5-6 weeks
- Aluminium products – 5-6 weeks
- Alu-clad products- 5-6 weeks
These lead times will apply from the date your order is confirmed and signed off.
If you require a quicker turnaround time, then our team will work to accommodate you where possible.
Are Compass Secured By Design certified?
Yes, Compass offer a range of Secured by Design products and we hold ISO 9001 certification. In addition, Compass are FSC Chain of Custody certified and BM Trada Q Mark certified. We have also recently registered with Constructionline
Do you have a showroom?
Yes, we have recently opened a new showroom at our premises in Dungiven to give all our customers the opportunity to view firsthand the quality and range of our products to ensure they choose the right products for them.
What is the warranty on Compass products?
Compass provide a full operation & maintenance manual with every job. This manual provides information to the customer, which includes care & maintenance, u-value details, glass specification, and full warranty details on the various components. This is provided to give every customer confidence and peace of mind in the aftercare of our products.
What do I do if I have a problem with my order?
Compass have invested heavily in state of the art production facilities in the last 5 years to ensure all our products are manufactured to the highest possible standards. In the unlikely event you experience any issues with your order, please call our aftercare department on 028 7774 1705, who will be happy to advise and assist you to resolve any concerns.
We take pride in our aftercare service and strive to resolve any issues in a timely and professional manner.
Are Compass registered with Constructionline?
Yes, we have recently been awarded Silver Membership with Constructionline.
